Can You Hear Me Now? Physician-Patient Communication
Recorded On: 06/14/2011
Can You Hear Me Now? Physician-Patient Communication to
Promote Outcomes and Reduce Liability
Tuesday, June 14
Physicians can improve their communication style to strengthen the physician-patient relationship while decreasing the possibility of litigation. Topics covered include:
Learn how communication works
Review types of verbal and nonverbal communication practices that strengthen the physician-patient relationship, affect patient outcome, and reduce liability
Improve communication with colleagues and decrease risk
Avoid some common communication breakdowns
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About the Presenter
Claudia Dobbs, B.A., M.A., is Manager of the Medical Insurance Exchange of California (MIEC) Loss Prevention Department. Ms. Dobbs has been with MIEC since 1992, and before that was a paralegal for Anderson, Galloway & Lucchese, a California law firm specializing in medical malpractice defense. Ms. Dobbs and her staff are responsible for researching current medical-legal issues; performing claims prevention office surveys; presenting seminars; and publishing educational materials.