Implementing a Patient Satisfaction Survey in Your Practice

Implementing a Patient Satisfaction Survey in Your Practice
February 28th, 2013
12:30-1:45 PM
Online Webinar

Synopsis
It is increasingly important for physicians to keep abreast of how patients feel about you and your practice.  Physicians who have a good rapport with their patients are less likely to be sued when treatment problems develop.  Furthermore, patients are increasingly encouraged to file complaints with government agencies that can result in burdensome audits and investigations.  You can stay ahead of the curve and find solutions to issues before they become problems by conducting your own patient satisfaction surveys.  During this webinar, you will learn how to collect information on your patients' experience in an efficient, cost effective manner, and some useful tools that can help you.  Topics covered include:

• Why measuring patients' experience is important
• What others are looking for, and why you should find it first
• Nuts and bolts of conducting a patient satisfaction survey
• Convenient tools to help collect useful patient satisfaction data

Presenters:

Anne Marie Lyddy, B.A., M.H.A  - Ms. Lyddy is a Loss Prevention expert with Medical Insurance Exchange of California (MIEC).  She received a Bachelor's Degree in Psychology from the College of Holy Cross in Worcester, MA, and a Master's Degree in Healthcare Administration from the University of New Hampshire.  Prior to joining MIEC, she served in risk management, quality and patient safety leadership roles in acute and ancillary care settings in New England. Throughout her career, she has been responsible for quality, patient safety and patient satisfaction initiatives and goals, as well as oversight of the quality improvement/patient care assessment, clinical risk and patient satisfaction programs. Ms. Lyddy also has experience with curriculum development, organizational assessment, facilitation and training, having worked as an independent consultant in the areas of healthcare, pharmaceutical sales and the environment.

Bob Vosburgh - Bob was educated as an Astronautical Engineer and has used that education as a fighter pilot, a professor at the US Air Force Academy, and in the business world.  In the past six years he's spoken to over 20,000 medical practice administrators and physicians in 28 states and individually coached over 2,000 in areas such as leadership, communication and patient satisfaction.  Bob's company provides low-cost, cloud-based, survey alternatives for hundreds of medical organizations.  Bob is an author, speaker, sought after executive coach and the President of 9g Enterprises... a group of high achievers who provide surveys, workshops, coaching and keynotes.