Session Eight: Managing conflict: difficult conversations
January 19, 2020; 6:00 – 8:00 PM
Team collaboration is essential to maintaining a healthy workplace and delivering high-quality patient care. How can we navigate the dynamics of managing up, across, and down? How do we build productive relationships with toxic colleagues and bosses? We will examine how the structure and functions (and dysfunctions) of teams affect the outcomes we can accomplish.
Learning Objectives
- Collaborate more effectively with HR colleagues.
- Recognize and deal with toxic behavior.
- Manage reports more effectively. Be more effective followers.
- Take better advantage of supervisors.
Hilary Worthen, MD
Course Director
Dr. Worthen is an internist who has served in many leadership roles, including CMIO, at the Cambridge Health Alliance, a public academic health care system affiliated with Harvard and Tufts medical schools. He taught leadership for physicians through the UCSF’s Healthforce Center for nine years, and is a visiting scholar at the UC Berkeley School of Public Health. Dr. Worthen has served as course director for the first two cohorts of the Physician Leadership Program on UC Berkeley’s campus.
