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  • Webinar #1 - Identify Current systems and Work Processes that use ICD-9

    Contains 1 Component(s) Recorded On: 03/21/2013

    Understanding the current systems in which you use ICD-9 will direct you in the processes and systems that will need to update to ICD-10. We will discuss things to consider with each of the above, and questions to ask throughout your practice. We will provide a decision tree / flow chart to help.

    Webinar #1 - Identify Current systems and Work Processes that use ICD-9
    February 21, 2013
    12:15 pm-1:45 pm

     

    NOTE: ACCMA members and their office staff may attend this webinar free of charge.  However, you practice must be registered for the ACCMA's comprehensive "Charting a Path to ICD-10" program.  For more information and to register your practice, call 510-654-5383. 

     

    Synopsis:
    Understanding the current systems in which you use ICD-9 will direct you in the processes and systems that will need to update to ICD-10. Some of those systems and processes are:
    • Clinical documentation
    • Encounter forms or "superbills"
    • Practice Management (Billing) System
    • Electronic health record (EHR or EMR)
    • Quality Reporting
    • Public Health Reporting
    • Contracts

    We will discuss things to consider with each of the above, and questions to ask throughout your practice. We will provide a decision tree / flow chart to help.

     

    Presenter:
    As founding principal and Senior Consultant of The Sage Associates, Mary Jean is a nationally recognized speaker, consultant, and educator.  Mary Jean assists healthcare professionals address and resolve management and business development issues. Her unique blend of administrative and clinical skills has earned her a reputation as an expert in managed care operations and reimbursement management. She is recognized nationally for her expertise in coding and billing and the practical seminars and workshops she presents to healthcare professionals. She was instrumental in developing the Certified Medical Billing Associate program, which credentials medical billers. She currently serves as an advisor to a number of billing and coding publications.  Mary Jean has presented seminars and webinars for Bay Area medical societies for many years, and also for CMA.

  • Webinar #2 - Communicating with Your Vendors

    Contains 1 Component(s) Recorded On: 03/21/2013

    From your practice management system, to your clearinghouse, to your payers - you need to know what they are planning and what their time line is, as well as what is involved in making any changes or upgrades needed.

    Webinar #2 - Communicating with Your Vendors
    March 21, 2013
    12:15 pm-1:45 pm

      

    NOTE: ACCMA members and their office staff may attend this webinar free of charge. However, you practice must be registered for the ACCMA's comprehensive "Charting a Path to ICD-10" program. For more information and to register your practice, call 510-654-5383.

      

    Synopsis:
    From your practice management system, to your clearinghouse, to your payers - you need to know what they are planning and what their time line is, as well as what is involved in making any changes or upgrades needed. In this webinar we will cover:
    • When do you contact the vendor
    • What questions to ask
    • What to do if they say "We're working on it"
    • How often do you check with them

      

     

    Presenter:
    As founding principal and Senior Consultant of The Sage Associates, Mary Jean is a nationally recognized speaker, consultant, and educator. Mary Jean assists healthcare professionals address and resolve management and business development issues. Her unique blend of administrative and clinical skills has earned her a reputation as an expert in managed care operations and reimbursement management. She is recognized nationally for her expertise in coding and billing and the practical seminars and workshops she presents to healthcare professionals. She was instrumental in developing the Certified Medical Billing Associate program, which credentials medical billers. She currently serves as an advisor to a number of billing and coding publications. Mary Jean has presented seminars and webinars for Bay Area medical societies for many years, and also for CMA.

  • Pain Medications in the Medical Practice: A Safety and Liability Review

    Contains 1 Component(s) Recorded On: 03/19/2013

    This webinar will present some of the risks physicians should consider when managing pain and outline specific ways participants can actively reduce their risk as they treat this medical condition.

    Pain Medications in the Medical Practice:
    A Safety and Liability Review


    March 19th, 2013
    12:30-1:45 PM
    Online Webinar


    Synopsis:
    According to the Centers for Disease Control and Prevention (CDC), fatal poisonings from opioid overdoses tripled to nearly 14,000 nationwide between 1999 and 2006 and opioid-related emergency department visits doubled to more than 300,000 between 2004 and 2008. Perhaps even more disturbing for physicians than these enormous statistics are the number of doctors who have been convicted in criminal matters for the over-prescription of painkillers. Physicians face the challenges of managing patient pain daily. In this webinar, the speakers will present some of the risks physicians should consider when managing pain and outline specific ways participants can actively reduce their risk as they treat this medical condition. Topics covered include:

    • Recognize the challenge of pain medication management within primary care practices as outlined by claims data

    • Identify "red flag" situations • Become aware of medical board guidelines for prescribing opioids

    • Become aware of resources available to help physicians as they manage patient pain and addiction issues

    Price:
    Members: Free
    MIEC Members: Free
    Non-Members: $199.00

    Registration:
    Register online by clicking "Add to Cart" below.

    Presenters:

    Gary Okamoto, MD -- Dr. Okamoto is a member of the MIEC Board and its Loss Prevention Committee, whose mission it is to help our physician policyholders improve patient safety and reduce their own risk. As a board certified physiatrist, he has evaluated and treated many patients with non-cancer chronic pain over thirty years of both inpatient and outpatient care. Within the medical rehabilitation model, he has advocated for a functional "rehab approach" to assessing the effectiveness of individualized treatment and the employment of non-pharmaceutical alternatives to drug therapy. His years of administrative experience in quality improvement have taught him the value of risk stratification and management in treating the chronic pain patient.

    Michael D. Anderson -- Michael D. Anderson is a Senior Claims Representative with Medical Insurance Exchange of California (MIEC) in Oakland, CA. He holds a B.S. in Biology-Physiology from Penn State University and worked in clinical research before entering the field of medical malpractice defense. Michael has been managing medical professional liability claims for physician-owned companies for over 13 years.

    Claudia A. Dobbs - Claudia Dobbs is Manager of the Loss Prevention Department at Medical Insurance Exchange of California. She has worked in MIEC's loss prevention department since 1992, where she works closely with the Loss Prevention staff researching current developments in medical-legal issues; performing claims prevention office surveys; presenting seminars on loss prevention topics; and publishing MIEC's newsletters, brochures and other educational materials. Ms. Dobbs received a Bachelor of Arts and Master of Arts in Speech/Communications from California State University in Hayward, California, and is also a certified paralegal.

  • Implementing a Patient Satisfaction Survey in Your Practice

    Contains 1 Component(s) Recorded On: 02/28/2013

    It is increasingly important for physicians to keep abreast of how patients feel about you and your practice. Physicians who have a good rapport with their patients are less likely to be sued when treatment problems develop. Furthermore, patients are increasingly encouraged to file complaints with government agencies that can result in burdensome audits and investigations. You can stay ahead of the curve and find solutions to issues before they become problems by conducting your own patient satisfaction surveys. During this webinar, you will learn how to collect information on your patients' experience in an efficient, cost effective manner, and some useful tools that can help you.

    Implementing a Patient Satisfaction Survey in Your Practice
    February 28th, 2013
    12:30-1:45 PM
    Online Webinar

     

    Synopsis
    It is increasingly important for physicians to keep abreast of how patients feel about you and your practice.  Physicians who have a good rapport with their patients are less likely to be sued when treatment problems develop.  Furthermore, patients are increasingly encouraged to file complaints with government agencies that can result in burdensome audits and investigations.  You can stay ahead of the curve and find solutions to issues before they become problems by conducting your own patient satisfaction surveys.  During this webinar, you will learn how to collect information on your patients' experience in an efficient, cost effective manner, and some useful tools that can help you.  Topics covered include:

    • Why measuring patients' experience is important
    • What others are looking for, and why you should find it first
    • Nuts and bolts of conducting a patient satisfaction survey
    • Convenient tools to help collect useful patient satisfaction data



    Presenters:

    Anne Marie Lyddy, B.A., M.H.A  - Ms. Lyddy is a Loss Prevention expert with Medical Insurance Exchange of California (MIEC).  She received a Bachelor's Degree in Psychology from the College of Holy Cross in Worcester, MA, and a Master's Degree in Healthcare Administration from the University of New Hampshire.  Prior to joining MIEC, she served in risk management, quality and patient safety leadership roles in acute and ancillary care settings in New England. Throughout her career, she has been responsible for quality, patient safety and patient satisfaction initiatives and goals, as well as oversight of the quality improvement/patient care assessment, clinical risk and patient satisfaction programs. Ms. Lyddy also has experience with curriculum development, organizational assessment, facilitation and training, having worked as an independent consultant in the areas of healthcare, pharmaceutical sales and the environment.

    Bob Vosburgh - Bob was educated as an Astronautical Engineer and has used that education as a fighter pilot, a professor at the US Air Force Academy, and in the business world.  In the past six years he's spoken to over 20,000 medical practice administrators and physicians in 28 states and individually coached over 2,000 in areas such as leadership, communication and patient satisfaction.  Bob's company provides low-cost, cloud-based, survey alternatives for hundreds of medical organizations.  Bob is an author, speaker, sought after executive coach and the President of 9g Enterprises... a group of high achievers who provide surveys, workshops, coaching and keynotes.

  • Responding to RAC Requests: Strategies for Positive Appeals

    Contains 1 Component(s) Recorded On: 11/02/2012

    Physicians are receiving notices for overpayment amounts from Medicare at an alarming rate as a result of a RAC (Recovery Audit Contractor) review. It is important that each physician understand what type of audit this is, what their rights are for appeal, and what to send in to support a request for redetermination when appropriate.

    Responding to RAC Requests: Strategies for Positive Appeals
    Friday, November 2nd
    12:30 - 1:45 PM

    Synopsis
    Physicians are receiving notices for overpayment amounts from Medicare at an alarming rate as a result of a RAC (Recovery Audit Contractor) review.  It is important that each physician understand what type of audit this is, what their rights are for appeal, and what to send in to support a request for redetermination when appropriate.  In this webinar we will discuss:

    • What are RAC audits?
    • What do I do if I receive a request for records or a request to return money?
    • What should I appeal or not?
    • How do I decide what to send to support my appeal?

    Price
    Members: Free
    Non-members: $199

    Registration
    Register online by clicking "Add to Cart" below

    Presenter
    As founding principal and Senior Consultant of The Sage Associates, Mary Jean Sage is a nationally recognized speaker, consultant, and educator.  Mary Jean assists healthcare professionals address and resolve management and business development issues. Her unique blend of administrative and clinical skills has earned her a reputation as an expert in managed care operations and reimbursement management. She is recognized nationally for her expertise in coding and billing and the practical seminars and workshops she presents to healthcare professionals. She was instrumental in developing the Certified Medical Billing Associate program, which credentials medical billers. She currently serves as an advisor to a number of billing and coding publications.  Mary Jean has presented seminars and webinars for Bay Area medical societies for many years, and also for CMA. 

  • Surviving the Stress of Being Sued and Minimizing the Risk That It Will Happen Again

    Contains 1 Component(s) Recorded On: 04/25/2012

    When faced with the harsh realty of a malpractice lawsuit, many physicians experience anxiety, anger, fear, depression, and other typical reactions known as "litigation stress syndrome." A medical malpractice lawsuit may take from two to six years to resolve, and during that time these reactions can take their toll on a physician, spouse and other family members. There are ways, however, to successfully cope with the trauma of being sued.

    Title: Surviving the Stress of Being Sued and Minimizing the Risk That It Will Happen Again
    Friday, April 20, 2012
    Free online Webinar
    12:30 - 1:45 PM

    Synopsis
    When faced with the harsh realty of a malpractice lawsuit, many physicians experience anxiety, anger, fear, depression, and other typical reactions known as "litigation stress syndrome." A medical malpractice lawsuit may take from two to six years to resolve, and during that time these reactions can take their toll on a physician, spouse and other family members. There are ways, however, to successfully cope with the trauma of being sued. Topics covered include:

    * The anatomy of a lawsuit
    * Malpractice litigation stress syndrome
    * Coping strategies
    * Important "Don'ts for Physicians"

    Price
    Assn. Members: $0
    MIEC Policyholders: $0
    Non-Members/Policyholders: $199

    Presenter
    Claudia Dobbs, B.A., M.A., is Manager of the Medical Insurance Exchange of California (MIEC) Loss Prevention Department. Ms. Dobbs has been with MIEC since 1992, and before that was a paralegal for Anderson, Galloway & Lucchese, a California law firm specializing in medical malpractice defense. Ms. Dobbs and her staff are responsible for researching current medical-legal issues; performing claims prevention office surveys; presenting seminars; and publishing educational materials.

  • Tricky Business: Consent, Confidentiality and Patient Abandonment

    Contains 1 Component(s) Recorded On: 04/25/2012

    Obtaining informed consent, ensuring that confidentiality is maintained in your practice, and withdrawing from patient care are all "tricky" forms of communication that may increase physician risk. This webinar will take an in-depth look at these common "tricky" areas that compromise patient safety and increase physicians' liability exposure.

    Tricky Business:
    Consent, Confidentiality and Patient Abandonment

    Thursday, April 14
    12:30-1:45 PM
    Free Online Webinar

    Synopsis

    Obtaining informed consent, ensuring that confidentiality is maintained in your practice, and withdrawing from patient care are all "tricky" forms of communication that may increase physician risk. This webinar will take an in-depth look at these common "tricky" areas that compromise patient safety and increase physicians' liability exposure.  The speaker will suggest various systems that, if implemented, can enhance physician-patient communication, help reduce patient injury, and increase physician defensibility. Topics covered include:
    •    Informed consent
    •    Minor consent
    •    Withdrawal from care
    •    Confidentiality


    Price
    : FREE

    Registration

    Register online by clicking "Add to Cart" below.

    About the Presenter
    Dorothy Dukes has more than six years experience as a defense representative, claims reviewer, and paralegal for Dalkon Shield Claimants Trust in Richmond, Virginia. Prior to joining MIEC, Ms. Dukes was a department Supervisor for the American Arbitration Association in San Francisco, California.She joined the Loss Prevention Department of the Medical Insurance Exchange of California in February 2001.  She was promoted to Senior Loss Prevention Representative in 2007.

  • Can You Hear Me Now? Physician-Patient Communication

    Contains 1 Component(s) Recorded On: 06/14/2011

    Physicians can improve their communication style to strengthen the physician-patient relationship while decreasing the possibility of litigation.

    Can You Hear Me Now? Physician-Patient Communication to
    Promote Outcomes and Reduce Liability

    Tuesday, June 14
    12:30-1:45 PM
    Online Webinar


    Synopsis

    Physicians can improve their communication style to strengthen the physician-patient relationship while decreasing the possibility of litigation. Topics covered include:
    •    Learn how communication works
    •    Review types of verbal and nonverbal communication practices that strengthen the physician-patient relationship, affect patient outcome, and reduce liability
    •    Improve communication with colleagues and decrease risk
    •    Avoid some common communication breakdowns


    Price:
    FREE


    Registration

    Register online by clicking "Add to Cart" below.


    About the Presenter

    Claudia Dobbs, B.A., M.A., is Manager of the Medical Insurance Exchange of California (MIEC) Loss Prevention Department. Ms. Dobbs has been with MIEC since 1992, and before that was a paralegal for Anderson, Galloway & Lucchese, a California law firm specializing in medical malpractice defense. Ms. Dobbs and her staff are responsible for researching current medical-legal issues; performing claims prevention office surveys; presenting seminars; and publishing educational materials.